Refund policy

🔄 Return & Refund Policy

We want you to feel completely confident when shopping with us. If something isn’t right, we’re here to make it right—simple, fair, and hassle-free.

📦 Returns

You may request a return within 30 days of receiving your order.

To be eligible:

  • Items must be unused, unworn, and in original packaging
  • Items must be in the same condition as received

Once your return request is approved, we will provide clear instructions on the next steps.

💸 Refunds

After receiving and inspecting your return:

  • Approved refunds are issued to your original payment method
  • Please allow 5–10 business days for processing

You will receive a confirmation once your refund has been completed.

🚚 Shipping & Delivery

We carefully process every order to ensure quality and accuracy.

  • Processing time: 1–3 business days
  • Delivery time: 7–20 business days depending on your location

While most orders arrive within this window, occasional delays may occur due to high demand or shipping conditions.

⚠️ Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect:

  • Contact us within 48 hours of delivery
  • Include clear photos of the issue

We will quickly arrange:

  • A replacement at no cost, or
  • A full refund, depending on your preference

🔁 Exchanges

Need a different item?

We recommend placing a new order to secure your item quickly, while we process your return separately.

📦 Return Shipping

  • Return shipping costs may apply unless the item is defective or incorrect
  • Original shipping fees are non-refundable

⏳ Order Changes & Cancellations

Orders may be canceled or modified within 12 hours of purchase.
After this time, orders may already be in processing and cannot be changed.

📍 Lost or Delayed Orders

If your order has not arrived within 45 days, please contact us.
We will ensure a replacement or full refund is provided.

📩 Contact Us

Our support team is always here to help.

We aim to respond within 24 hours.

🤝 Our Promise

Your satisfaction is our priority. Every order is backed by our commitment to quality, transparency, and reliable service.

Shop with confidence—you're in good hands.